There I was, minding my own business, getting ready to make some blog posts and my site was offline. I have my own server that’s quite separate from the SexyAds.com group of servers because I live with a man who takes website security more seriously than his marriage vows and he hasn’t cheated yet. Sure enough, when hubby checked his mail there was an urgent email from our webhost saying that my server had been hacked and some stupid idiot was using it as an irc server. (No telling what else he or she was doing!)
So the webhost shut the server down to stop the hacker from doing his or her dirty deeds and that was ok with me. Once we found out how they got in (through a Mambo site for a local hockey club) we plugged the hole. Then we waited for the machine to come back online. And we waited. And we waited.
We waited nearly 7 hours and wrote about 8 emails. None of our emails were replied to until we said we’d look for a new host if that’s how their customer service was. I know it’s tough answering all the email they must get, but if we can answer most member emails within a few hours, so can they! They earn a lot more than we do! A company is only as good as the service you need when you need it most.
So let this be a warning for any of you with a Mambo site and you haven’t got the latest code on there. Idiots will get you too!